FAQ

A pre-order occurs when we have incoming stock that has not yet reached our fulfilment centres. You can still order these products and we will ship as soon as stock arrives. The timeline will be posted for the product that falls under pre-order.

Covered shipping guarantees your order will be replaced in the rare event it is confirmed as lost or stolen by the courier. If you choose not to select covered shipping, we cannot guarantee a replacement for your lost or stolen order.  

You can upgrade to covered shipping at checkout.

If your order isn’t delivered within 20 days, please contact us and we can launch an investigation.

*Please note: The investigation outcome timeline can vary from courier to courier. We’ll do our best to help with a timely resolution.